furniture protection plans

claims handlingClaims Handling

Our administration and claims handling team combine experience, professionalism and enthusiasm to deliver above the expectations of the policyholder, client and underwriter.

Underpinning our offer is the delivery of our state of the art claims management system. From the initial call the consumer makes, to the appointment of a technician, the HFR system ensures that the claimant is treated with fairness and impartiality at all times. Dedicated claims lines are assigned to all schemes and claims reporting will be by retailer and type in addition to conventional underwriting reports. Claimants can also register claims on line or by email.